Cisco phone stuck on registering. Originally, when the phone came onlin Mar 3, 2016 · The phone has aquired an IP address from DHCP, and has TFTP server location and CM IP address. 5 to 12. For some reason they had lost connection with the freepbx system and were stuck in a registering loop. Hi Aug 20, 2013 · Level 1. Please try to delete ITL file and check. or some device might have taken the same IP. Aug 20, 2015 · Did you configure option 150 in your DHCP server? Can you reach the CUCM server from VoIP LAN. cop. 2 and 192. I know I'm missing a small detail, it's always something small that's missed. My voip phone is taking a really long time to make phone calls. Hi Everyone, Forgive me if I'm lacking any information, the jobs of fixing the issues with our phones was thrown at me after my manager retired. 2, running on Ubuntu Server 14. tlv. Phone itself keep "Registering" and showing circle. that time when i checked in the ASA for VPN. cnf files" and it stays in this order until i reboot the phone and on 525G its getting main screen but not registering , just a clean front screen showing. x, so all IP address schemes are the same. This is my phone 7841, I am trying to get SIP firmware on there through my Tftp server but it seems to be stuk in a loop this is the loop it Jun 9, 2015 · IP Communicator continuously displays "Registering", but never actually registers. . 10-19-2015 09:02 AM. The customer is using a Meraki security device or router on their network. Trying to register with CME - 7811 IP phone. There is a long pause before it will dial out and connect the call. CUCM PUB: 10. In Status messages, 8851 phone displays File not found <MAC Address>. Nothing. But when i checked IPSEC Packet details from the main office IPSEC Packets are Sep 5, 2017 · On resumption on a Monday after a long weekend, 3 Cisco IP Phones got stuck on registering. Apr 25, 2012 · Cisco IP Phone 7941/7961/7970 Inserts VLAN tags (802. The phone grabbed the term41. Upgraded the phone firmware per Cisco TAC recommendation. I have attached an image of the status message found on one of the affected phones. Solved: I don't have any more hair to pull out! I've been stuck trying to register these phones for the last month or so. No dial tone. 14901-1 version and 100+ Cisco 7965 IP Phone (SCCP45. Yes the cluster was rebooted. I have attached debug output with "debug phone-proxy tftp" and "debug inspect tls-proxy" turned on, when the phone boots. 11 -TFTP ? + yes - Can you try deleting phone CTL/ITL files etc and then do a factory reset. 2 Cisco 7942G proxy phone stuck on registering - Cisco Community. 9-3-3-5. 4: after 1 min start all over an never comes up . I can see Tunnel is up. 2111-1 or later ) listed below. Our remote sites are connected via 1g radio’s and Feb 2, 2024 · Duplex mismatch can potentially cause network issues, including problems with device registration, and it might be related to the trouble you are experiencing with your CME phones. 23900-10. - The phone may be broke. I am running CUCM 8. I have done extensive search, and tried solutions such as password length etc. After sometimes (30 minutes or 1 hour or more) phones will get unregistered and its trying to connect the TFTP Server. May 16, 2016 · I recently deployed CUCM 11. 04-26-2010 05:39 AM. 2. See our instructions below if your admin credentials aren't working. Sep 28, 2012 · Phone Registration Process. In the main building and some remote offices, we are not seeing any of these issues. 69. Solved: Hiii Experts When the router connectvity to Server fails (via E1) . Chinese; EN US; French; Japanese; Korean; Portuguese Jul 5, 2012 · Hello everyone, I have an UC500 that is working great on a LAN, CIPC and physical handset, no problems. The large center button is lit. Apr 19, 2013 · Hi, Trying to test SRST to a couple of 8961's [running sip8961. My freepbx server shows. 4. "You cannot modify the root CA trust list on IP Phone 7800/8800 devices. I have a 7962 phone with SIP42. A duplex mismatch occurs when two devices connected to the same Ethernet segment have different duplex settings (one is operating in full duplex mode, and the other If the firmware is newer then 12-0-1-12 then I think the issue is resolved. EN US. 6 and configured a couple of phones. 08-27-2017 11:02 PM. 11-0-0MPP-7 while the other phones Jun 17, 2009 · Buy or Renew. I have a Cisco CP-8831 conference phone and CUCM 9. Connect a PC on the PC port of phone (if span to PC port is enabled) and run wireshark to collect capture. Step 3b: TFTP Server Sends the Default Configuration File. DO a reset network settings and see if this make any change. Once the phone is UP and registered to SRST Feb 11, 2019 · 1) Is there a firewall in between CUCM & Phone. You need to load 7811's sip firmware files on your cme and configure the tftp-server. (none of these 3 files are present). This first solution outlines one of the most common problems when introducing new devices to your CUCM. Dec 2, 2009 · I have a brand new 7941G phone that we attempted to change from SCCP to SIP for testing. IP Telephony and Phones. after the idle time has expire, and will remain there until you hit Exit. 10-1-1SR1-4) using a SEPXXXXXXXXXXXX. We have just purchased some CP-7811-K9 phones but they are not registering. Phone is unresponsive. Below are the steps that I did: 1. This frequently happens after a call and sometimes during a call. Apr 25, 2014 · We are facing some registration issues in Cisco 7821 Phone. 3. Jul 31, 2019 · Level 1. 9-4-2SR3-1S). The phones have a static IP address of 192. Having read through some other threads I decided to apply static IP's to each of the phones and "Phone is Registering" This is just when it goes out to find its configuration file. We bought 5 new 7841 phones from Cisco and someone from Cisco did the License part for me. Voice VLAN is defined on CP8851. On the screen of the phone it is saying: registration in progress it has been doing this for a while and I think I am stuk in a loop. Secure SIP profile on phones. 3-phone ip and 11/161. There is a vpn link connecting the two sites. default. Versions and Addressing. Aug 28, 2017 · Level 1. May 27, 2020 · Cisco 7962 Stuck on Registering. I then manually reset the phone with the 123456789*0# code and the phone went into upgrading mode. load file when it was originally plugged into our network. Go to the VG and run show ip dhcp binding and find the MAC address of the phone and look for the IP it was getting. This is commonly caused by Meraki routers or security Jan 31, 2017 · Voice VLAN is configured on port. How do IP phones get in the state of Phone not registered? I have tried to resolve the problem without having the customer have to do a hard reboot of the IP Phone. xml. I also tried Jun 12, 2009 · The phone downloads it's configuration from the CUCM, but somehow it's just stuck on "registering". Solved: Cisco IP Phone 8851 Registration issue. 76. 10-13-2016 12:16 PM. All the other things I show, changes to the VM, disk size, other COP files, etc are because that's a refresh upgrade, not your case if you just want to patch to a SU. The current software version on the new phone is sip78xx. Have you unplugged the phone and plugged in back in. IP Phone 7821, sip78xx. 136. 2:after 10 sec the phone boot an show upgrate term65. Reply. And then I had to put in the administrator password, which was the default Cisco with a capital C. I have reset the phone: remove power, press #, wait until speaker and headset lights are lit, release #, key in 123456789*0#, verify that the headset. 07-02-2020 01:31 AM. 25. Solved: Ip phone stuck in configuring IP - Cisco Community. 26169-1. provision after rebooting. It gets stuck to registering and gets rejected after the phone reboots. However several new 8831 phones register and you can call them, but the keypad is stuck with the Cisco Logo. Oct 14, 2021 · When attempting to register a phone, TelePresence device, or Cisco Webex ATA devices to Webex, a customer may receive errors such as the following: Warnings that an NTP (Network Time Protocol) server is unreachable. Verify if DHCP is enabled on the phone from the settings menu. One issue we are having is frequently after calls the phone goes to the blue screen where it says "Phone is Registering". Typically, this occurs with pre-used phones that retained the information of the previous CUCM. Technology and Support. 7961 stuck at REGISTERING on CME. I manually went to the settings, turned DHCP off and copied all the settings from my working phones to it, with the exception of the IP address, I found one that wasn't reserved. (Yes, I’ve already whitelisted all of these phones from fail2ban, that is not the issue) I’ve got a bunch of 7962Gs and I’m trying to get them configured using End Point Manager (EPM). When I put the phone MAC addresses into EPM, the phones immediately go and grab the SEP file, which is great, but then they get Nov 23, 2014 · registrar server expires max 1200 min 300. we have Cucm running with 10. the phone connected to switches3905 (SIP) and 6921 (sccp) gets register into local srst mode within 2 minutes. And it is requesting " sip8831. Hi all, I'm anot able to get my phones registered. After doing a factory reset to the phone (i have 4 phones Behaves in the same way) the phone doing this staps : 1: shows Upgrade but stuck on it. debug tftp packets. The phone button template is set to ‘Standard 6921 SCCP Hope that everyone is fine. (Yes, I've already whitelisted all of these phones from fail2ban, that is not the issue) I've got a bunch of 7962Gs and I'm trying to get them configured using End Point Manager (EPM). 8. Feb 26, 2018 · 02-26-2018 05:18 AM. Is the phone built in CUCM? 4. 8-5-4S that is not registering with its server - asterisk in this case. Im running cucm version 12. HTH. xml file (please see below). I have configured the phone in call manager. IP Helper on voice VLAN interface pointing on CUCM. sgn. 845. I watched the logs and observed the downloading of the SEPXXXXX. This information must be getting back to Call Manager as it logs out the same agent that was logged into a different phone. 143. The phones get the newly generated CAPF certifiate Feb 20, 2019 · I’m new to FreePBX and I’m trying to register a Cisco CP-7821 phone (Active Load: sip78xx. if not then there is issue with network. k3. Once these upgrades are done the 7937 will be added to the available "Add a new Phone" selections (and Device Defaults Page). 2 is registered without problem. x - Troubleshooting My Fast Dials and Personal Address Book Issues 27/Aug/2011 Mar 11, 2019 · Thanks you for your answers, however somehow the issue has resolved by itself :) I let the phone try to register over night, and next morning it was registered :) and now there is no problems Nov 15, 2022 · Hi, Are all affected phones on the same switch? What happens if you connect one phone to another switch at the same site? Are there working phones connected on that same switch? You could also restart the Cisco TFTP service on the node being used as a TFTP server to see if that solves the registrati Dec 8, 2017 · 1. Technology Package License Information for Module:'c2900'. in HCS it is effectively unregistered: Real-time Device Status. x (the IP your phone keeps getting). We have Cisco 7945G phones which arent able to register, and get stuck on “registering”. 6. cop). CUCM SUB: 10. Aug 16, 2020 · Hello, I'm having issues with the phones in the same cluster. The display on the phones are saying "Registration in progress" This happend when i installed new devicepack. work around: 1. CUCM version 9. So, i have new 2921, 3750G and 7962G phones, which are not registering on 2921. xml and dialplan. 10-12-2012 10:02 AM. 22900-11 Procedure: - I've installed latest device pack of the cisco phone (cmterm-devicepack12. Oct 6, 2020 · 8851. x/6. Environment. M3. eliadmin@TESTPBX:~$ netstat -an | grep 5060. x to CUCM 7. 10-19-2015 09:25 AM. thanks. Can someone please look over my configures and. My ASA is running ASA 8. Aug 21, 2018 · dke211. Apr 1, 2017 · Cisco Phones suddenly not registering. See attached picture. 12-1-1-23 is current and resolves this issue. Not getting IP address (stuck in configuring IP/getting wrong IP address/not getting TFTP Server IP). SPA. Different Type of Issues with SCCP Phones. 08-20-2018 09:06 PM. Do not configure "URL Idle" in "Enterprise Parameters" but on each device, OR. The phone will attempt to download the file again. The screes just shows the message Registration in progress and 8961's get stuck in Phone Not Registered State - Cisco Community. IPv4 Address: None. Once it retrieves that file it will register with the call server specified in that file. Just to confirm: We are not running security authentication certificates. Then clear ip dhcp binding x. This was a migration from 4. We recently upgraded from CUCM 4. There is no Licensing issue but when I am trying to add a Cisco 7841 I can see phone displays "Registration in progress" and in CUCM it shows Registration Rejected. I am new to CUCM, so hopefully this is a simple fix. Oct 5, 2023 · The phones are not getting IP, this is an issues which must be checked from network level. It does this every time the phone is restarted/reset. Cisco VoIP phone; 8851; Cause Cisco 7962G Stuck on Registering. Cisco Community. IP Phone: 10. I am running CUCM v9. The phone is properly registered. I cannot make or receive calls but the phone will ring. Phone Active firmware:10-1-1-9. 5 and have several 8831 Conference phones running without issues with firmware load sip8831. Polycom: Factory Default & Password Reset. When booting up phones that were previously registered with CUCM 4. System image file is "flash0:c2900-universalk9-mz. Modify the . The phones have been rock solid for over a year now since they were set up Dec 15, 2021 · If it's on-prem and it gets the TFTP address from DHCP it should try to register, if there's no TFTP, or it's unreachable, then it would show the activation code or services domain. 2S (MD5 checksum checked) All other phone models are successfully auto Feb 1, 2023 · We are having issues with phones in some remote offices - Cisco 8811’s and 8851’s are constantly registering and the screens are blanking out, but our Cisco 7841 phones are not doing the same thing. Phone is stucked in "Phone is Registering" state. - Cisco Community. loads file serveral times over several reboots but now it appears to A phone, as built in CUCM, is model-specific. after that it trys to nab several files, ie /mk-sip. However, after power cycling the phone, it keeps displaying “Registering” and “Phone not registered”, and tftpd64’s log viewer displays errors about not finding certain files such as ITLSEPXXXXXXXXXXXX. sh voice register all shows that the device has attempted few times to register. Jun 13, 2013 · hi people. Step 2b: DHCP Server Sends DHCP Response. through DISA we updated the phones xml files to reflect the number change, but some of the phones get stuck in registering. If that is the case, there are some methods to use BAT to modify the phone model, but you might be just as well to note the specifics of the phone and build the 8841 Jun 22, 2018 · Phone display stuck on registering. 2 version is running with device pack cluster restarted after installtion Do you know why is happening Sep 25, 2013 · I need to make work IP phones 7962G on 2921's CME. 0 Helpful. Not booting up/nothing in the display: Verify the switch port PoE configuration and compare it with a working port. ". May 21, 2016 · Hi guys, I installed CUCM 8. If the phone is built in CUCM as a 7941 and you put the mac address of the new 8841 in there, it won't register and will be rejected. x. do factory reset. However, both are stucked in Upgrading step after factory reset. Please downgrade firmware and check. My goal is to relocate the UC500 to another office that has of course another subnet. after this the phone is just stuck on "registering" any help is greatly 1. Jul 1, 2009 · IP Phone stuck in Configuring IP. Firmware download is getting failed as the requested firmware may not be uploaded on the server. Oct 13, 2016 · If the answer is no, then yes, you need to load the DevPack to your CUCM and then perform a cluster reboot. Nov 23, 2018 · Step 1. 11-24-2014 12:24 PM. . 1 Phone Type: 7821 Phone Firmware: sip78x Jun 13, 2016 · All you have to do, is either upload the ISO to the VM, or use SFTP, and follow the wizard. If resetting the phone does not solve the issue, restart the Load server or TFTP server (whichever server provides the firmware load files). I tried to force unregister in ephone and re-register one of them (a 7941) without success. Feb 22, 2021 · Nothing. The 7937G is supported in CCM 6. Level 1. Step 1. tftp-location flash: cnf-file perphone. Hi, My New 7811 Phones not registering: its hsowing as registering: Call manager 9. 911: VOICE_REG_POOL: Register request for (8000351) Mar 6, 2024 · Hi all, Basically CISCO 8841 equipment that is stuck in the "Phone is registering" state and this seems to happen randomly (According to customer) without any changes\touched to the equipmentetwork. The status messages on the IP Communicator are: I noticed in Wireshark that the phone sends packets to the CME on port 2000, but the CME responds with a reset (I confirmed with NMAP that the port is closed). The server might be not reachable, or the scope might be full. MAC and model are correct checked it once more. 10-3-1SR2-2" which is getting failed as this firmware may not be From CUCM try to ping the IP of the phone to check reachability. Options. Oct 19, 2015 · The phone is stuck at the registration boot process. 48. We saw some recommendations to factory reset but this removes the phones. we have a FreePBX 12. defualt but don't continue with the checkbox. They just sit with the message on the screen of "Phone is registering". 153. Log In. When I put the phone MAC addresses into EPM, the phones immediately go and grab the SEP file, which is great, but then Some facts: CUCM version 12. Disconnect phone power enable capture and then connect back the power. 9-3-2-10] but they are stuck on "Phone Not Registering". Background: The device looks like it rolled back it's . Nov 10, 2016 · This document describes troubleshooting process for Cisco Phone 7800 series registered on Cisco Unified Communications Manager (CUCM) intermittent unregistrations caused by network problems. If it does get the TFTP and it's stuck on that message, you then want to try the factory reset. 47. Thanks in Advance. already done this many times but without results. 3) Move one of the test phone to Same subnet as CUCM and try registering phone there. I have primary firmware of 12-1-1-23, secondary firmware of 12-0-1SR3-1 for the 8832 phones. I don't have any TFTP server options. The phone is straight out the box. 9-4-2SR1-1S. So at this point I'm at a loss. Solved: Hello Have a question, My customer just plugged a phone to the Network and Its stuck in &quot;configuring ip&quot; we have auto-registration enabled, we have enough DNs available for this purpose, we issued a factory reset to the phone and. 161. For example their was a bug with the 88xx family of phones where depending on line changes it could get stuck in a REGISTERING loop. Currently your phone is registered and has the firmware " sip8831. this is also happened earlier as well. not sure on what to do . Does the phone have an IP address, if you list phone model we can help you determine that. cnf. Some of the Phones not getting registered with TFTP failed. We had a recent number block change. Phone is coming up "phone not registered Apr 1, 2010 · The 7911G phones will register if pre-built on call manager & I have restarted TFTP services on all servers but this has not rectified the problem. See if the phone is requesting TFTP. 5. 1. CUCM Ver is 7. 11-09-2020 10:08 AM. The issue is, the phone is stuck at the "Registering" point. Nov 9, 2020 · Cisco 7965 IP Phones not registering after reconnect LAN. 4 people had this problem. Make sure that the Expressway-E's server certificate is signed by one of the CAs that the devices trust, and that the CA is trusted by the Expressway-C and the Expressway-E. no effect. I've installed the latest phone software (cmterm-78xx. Most probably it is due to the inspection. To see your firmware defaults go here: CM Administration > Device> Device Setting > Device Defaults. Step 2. 07-01-2009 07:16 AM - edited ‎03-15-2019 06:47 PM. 12-1-1SR-4. We have 8-10 Cisco 7942G phones out in the field that our Sales Managers use in their offices and the. jar, g3-tones. Step 3a: Phone Sends TFTP Request for a Configuration File. 08-27-2019 12:48 PM. It does not resolve the problem. Due to a system upgrade scheduled for 2:00pm PST March 15, 2024 to 2:00am PST March 16, 2024. Aug 20, 2015 · Hello! I am trying to test the 8811 and 8841 model phones in my Call Manager environment but the phones will not register. In CML go to the update system under Tools and click on the blue letters using cockpit which takes you to the page below CML System Maintenance Controller and Restart Controller Services. I was already on a recent DevPack but this one was recommended by Cisco TAC. Sorry for any inconvenience. Attached direct into the switch, bypassing the house network cabling. DHCP server, DHCP subnet. The default password is "456". Navigate to "Settings" and then to "Advanced". Oct 12, 2012 · Beginner. We do not run CUCM, we’re running SIP. "Assuming you're released your old instance, you can try cleaning up licensing on CML itself. Sep 29, 2013 · After registering the phone i can make the calls to main office and outside. The phone just stuck at registering state. any help is highly appreciated. 2) Also Make sure SIP/SCCP Inspection is disabled on the firewall. 62. Make sure phone is configured with correct MAC and model. Unplug the phone. while I am analyzing the logs I found Feb 27, 2017 · From the Mobile and Remote Access Through Cisco Expressway Deployment Guide X12. Jun 25, 2007 · Start a conversation. also same phones are registering on my other UC Apr 4, 2015 · The phone will display Select Service. Sep 11, 2018 · 09-11-2018 03:48 AM - edited ‎03-17-2019 01:27 PM. Run the following commands under telephony-service -. Plugged the phone back in and waited forever while it sat on the Verify your network connection screen. 31900. 4. The problem still persisted. I add the phone and the phone is receiving all needed TFTP, CTL information. 2 phones. 1q header) on Ingress Packets from PC Port 11/Apr/2008 Cisco IP Phone Firmware Support Policy 08/Jun/2019 Cisco Unified Communications Manager 5. Certificates were signed by a third party and templates were created according to cisco guides. I have two 7821 phones that are working properly on this CUCME server. Solved: I have a new Cisco 8851 phone that wont register. 07-11-2022 08:03 PM. Step 2a: Phone Sends DHCP Request. We have added the necessary device package in CUCM for 7821. We placed the contents of the firmware zip file into a tftp directory and pointed DHCP option 66 to that tftp server and started the upgrade process. I ordered new CP-7841 phones but the default options look nothing like my current phones. I have set up the phone profile and added a DN but it won't register. 10-3-1SR3-5". Display shows the correct DN, just won't complete registration. This sounds to be that phones aren't able to reach CUCM server. Apr 26, 2010 · Hall of Fame. 0. MAC address is good, no duplicates on extensions, MAC address or profiles. Running config, SHOW VOICE REGISTER STATISTICS and DEBUG CCSIP MESSAGES debugs below. If this is happening a lot, there is a connectivity issue somewhere between the phones and the call server. Solved: I have an 8811 that fails to move beyond the splashscreen. 5. 21900-5 and it's stuck on the final file of a load pack, hoping someone can help/shed light. Peter Mirabile. no create cnf. 7911 firmware is SCCP11. I have ran into an issue today, that my CME phones are stuck at registering for 30 Minutes and once our onsite team removed and reconnected the Gig cable phones started registering. (On all 3 CUCM's, installed latest firmware) Check on Cisco Switch, IP is assigned to Phone as well. 20 Solved: problem in SRST mode registration - Cisco Community. The debug events show registration successful :- *Apr 19 13:35:15. Solved: 8831 Phone Stuck on Cisco Screen, but Registered won't upgrade Phone Load - Cisco Community. Thanks Chris I did a factory reset and the phone has booted up and is working properly. Apr 18, 2016 · 1. Manually IP configured. CME-172-16-1-1#sh run. 08-20-2013 06:29 AM - edited ‎03-16-2019 06:57 PM. I have been adding Cisco phones to my network without any problem. Either this could be a problem of DHCP server. Solved: I am trying to get an 8841 to register with a CUCME server, but it's not working. create cnf. Do a factory reset and check that your ip phone load its firmware files. Sep 30, 2022 · Solution 1 – Delete Trust Lists. There might be intermittent availability of new Community member registration. Hi, I'm trying to get a 9971 working with CUCM 8. I have provisioned the device, added the extensions and it display's &quot;Phone is. Jul 1, 2019 · To allow the phone to attempt the download again, wait a few minutes then reset the phone. The 8845 isn't an option so I'm going to load the DevPack. Unlock the phone and delete the CTL and ITL files. 2. 07-31-2019 10:56 AM - edited ‎07-05-2021 10:47 AM. I put an older 8865 firmware load to CUCM and finally registered. sh run file atta Mar 27, 2015 · - You have an incorrect 'admin vlan' set on the IP phone so it's trying to use a VLAN that doesn't exist - You have set a VVLAN on the switch port that is confusing it - The phone may be otherwise configured for static IP or similar. In the call manager trust store, the new CAPF exists. 10-3-1-12. Issue occurs when the phone is registered with the publisher or subscriber. Solved: I am trying to register a Cisco IP phone 8865 with sip8845_65. CUCM 11. Mar 9, 2011 · As I said before out meeting room 7941 phones which are at the end of a long 90m+ cable run would get stuck in a loop with a message on the screen 'registering IP'. I have installed the device pack cmterm-devicepack8. status message shows reg send failure register. A password prompt will appear. Missing functions such as transfer, hold. 152-4. i have UC 540 and i ahve one SPA504G and SPA 525G phones, when i turn on phone it gives message on screen "Downloading XML efault. 10-19-2015 09:28 AM. This worked for me as well. It took more than 30 Minutes to register in CUCM. 11900-12 with DevPack v9. When they reconnect the cable phones will start working. in here look at status messages see if you see DNS Timeout messages, check ethernet settings under the admin menu look t IP and NS assignments make sure you see a valid DNS server assigned. Make sure to read the README/RN from the DevPack. if you have physical access to the phone click the settings button then select admin settings then status. Phone should register to Sub as per CUCM group config. Oct 10, 2013 · When selecting the Extension mobility service (there is only 1), I’m able to enter the agent ID and password. Cisco CP-7841 phone will not register. We are facing one issue, Unable Register after reconnect Lan cable or restart the IP Phone which is working. 3. Try to get port span on the switch from the phone to a working machine at remote site then run wireshark to capture traffic from/to phone and see what it is happening. Step 1: Phone Loads Software (Image) and Starts the Configuration Process. If so please check if Port SCCP and SIP Ports are not blocked in firewall. i have a issues in my cisco ip phone (CP-3905) is stuck in provisining. CUCM cluster filled up the active partition to 98% after the upgrade and technical assistance center 1. 14098-1. from settings menu check the phone information 7942 & 7962 stuck Upgrading - Cisco Community. Then the users phone is down for 30 seconds to a minute while it reregisters. 168. LSC installed on phones. 0 (1) with the Device Pack (cmterm-devicepack6. If the phone still does not register, take a log for the following -. To reset a Polycom phone to factory defaults, press the "Menu" option on the phone. Collaboration. Registration: Unknown. Dear All, One of my customers have 7821 phone that was registered and working fine, but it is now moved to a different physical location and not registering to the same Call manager. Moved the phone to a different switch, no effect. Check if the flash has the correct SEP file or not. 12-0-1-11 on CUCM 10. AD has been synching in just fine. first timer. 1. keeps showing registration in progress. 3:after 4 sec change to upgrade an stuck there . but the 8945 phones are not registering itself into local. 0(4) and ASDM 6. Solved: Dears In my network 3905 phones are not registering they are stuck in provisioning, attached are the logs and running configuration. We need a solution that doesn't require the. I did it, I had to change the ip address of the UC500 reflect May 10, 2016 · - is this correct 11. The phone stays stuck at "phone is registering". 2 but it is stuck at registering while the old 9951 with sip9951. Jun 14, 2019 · 06-14-2019 09:32 AM. if it is happening only for some phone which are having the firmware SCCP11. Beginner. I have added and applied the firmware and related files to CUCM cluster and the system does recognize 8831. We successfully upgraded our CUCM from 11. By using MIC phones are able to register with secure mode. x/7. we tried 4-5 IP Phone are not registering after a power May 24, 2018 · The best way is to do a factory reset of that phone in order to delete this old hardware secure configuration. x, the phone sits at "Configuring IP". asp file that provides the Idle URL functionality to support the 7906/11G screen size, OR. I have a cisco 7975 and a 7911 which were both connecting and working perfectly with FreePBX up until about Wednesday this week. Try to ping this IP phone from CUCM server and check if it is reachable. bin". Check CUCM traces to look the phone mac address. CUCM version : 8. 5 a week ago. Feb 17, 2016 · Hi. I believe this is happening to all phones. 9-4-2SR2. The 6921 then sits in a ‘registering’ state. Solved: We are running Callmanager 10.